{"id":15097,"date":"2024-08-03T00:07:46","date_gmt":"2024-08-03T00:07:46","guid":{"rendered":"https:\/\/www.renovae.health\/?page_id=15097"},"modified":"2024-08-07T11:57:44","modified_gmt":"2024-08-07T11:57:44","slug":"return-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/renovae.health\/?page_id=15097","title":{"rendered":"Return and exchange policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15097\" class=\"elementor elementor-15097\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-908226f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"908226f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29fcea4\" data-id=\"29fcea4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70d1d88 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"70d1d88\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Product exchange and return policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a0df82 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"4a0df82\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dear customer, warm greetings on the occasion of your joining and thank you for choosing our winning skincare routine.<br \/>Please check the product in the store, if you still choose to exchange it or encounter any problem, we will be happy to assist you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5b50cc elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"c5b50cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Replacement option:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff7ee20 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"ff7ee20\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Exchange of a product within the warranty period from the date of purchase against presentation of an invoice only when the product is in its original packaging.<br \/>The replacement product will be according to its value in the store at that time.<br \/>Products whose packaging has been opened or used will not be exchanged.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3da2e00 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3da2e00\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return procedure:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85ca4bd elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"85ca4bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The return of the product will be possible in the chain of stores, and this is up to 14 days from its purchase along with an invoice.<br \/>When the product has not been opened and is in its original packaging in accordance with the company&#8217;s procedure.<br \/>For a refund, 5% will be credited in accordance with the Refund Law.<br \/>The product must be returned to one of the chain stores.<br \/>A refund will be returned to the customer up to 14 days from the date of receipt of the customer&#8217;s cancellation notice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14c580d elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"14c580d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><div style=\"direction: ltr\">Cancellation procedure:<\/div><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b6ae08 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"7b6ae08\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>According to the law, you can cancel up to 14 days after receiving the product, and you can charge 5% or 100 NIS, whichever is the lower of the two.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6983cfc elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"6983cfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We only exchange items that are not damaged or undamaged. If you have to exchange the product for another product that has been approved by the company for exchange.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb2743e elementor-invisible elementor-widget elementor-widget-image\" data-id=\"eb2743e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/renovae.health\/wp-content\/uploads\/2022\/05\/renovae_whireW_TM.png\" title=\"renovae_whireW_TM\" alt=\"renovae_whireW_TM\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Product exchange and return policy Dear customer, warm greetings on the occasion of your joining and thank you for choosing our winning skincare routine.Please check the product in the store, if you still choose to exchange it or encounter any problem, we will be happy to assist you. Replacement option: Exchange of a product within [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","_joinchat":[],"footnotes":""},"class_list":["post-15097","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return and exchange policy - Renovae<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/renovae.health\/?page_id=15097\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return and exchange policy - Renovae\" \/>\n<meta property=\"og:description\" content=\"Product exchange and return policy Dear customer, warm greetings on the occasion of your joining and thank you for choosing our winning skincare routine.Please check the product in the store, if you still choose to exchange it or encounter any problem, we will be happy to assist you. 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